Frequently Asked Questions
1. How do I place an order?
Placing an order with Hilleagle is quick and easy. Simply browse our catalog, add your desired products to your cart, and proceed to checkout. You do not need to create an account to place an order — you can check out as a guest. Once at the payment stage, fill in your shipping address and payment details using your preferred credit card to complete the purchase.
2. Can I cancel or modify my order?
Orders can be canceled or modified before they are shipped. Once your order has entered our fulfillment process, it cannot be changed. Please contact us immediately if you need assistance.
3. What payment methods do you accept?
We accept major international credit cards, including American Express, Diners Club, Discover, JCB, Mastercard, and Visa. All transactions are secured and encrypted via our payment gateway to ensure your financial information remains safe.
4. How long does shipping take?
Most standard orders are processed and shipped within 1-3 business days . After shipment, delivery time depends on your location. For customers in the United States, we estimate delivery within 5-7 business days . Expedited shipping options may be available at checkout. Please note that holidays and weekends are not counted as business days. You will receive a tracking number via email once your order has shipped.
5. Do you ship outside the US?
Currently, we ship to all 50 US states and select US territories. International shipping is not available at this time.
6. What is your return policy?
We offer a 30-day money-back guarantee on all undamaged products purchased directly from hilleagleco.com. For details, please refer to our Return & Refund Policy.
7. Do your products come with a warranty?
Yes. All Hilleagle products come with a standard 12-month limited warranty against defects in materials and workmanship under normal use. Some products may have extended warranty periods — please check the individual product page for specific warranty information.
8. Are your power strips surge-protected?
Yes. All Hilleagle power strips feature built-in surge protection to safeguard your devices from power spikes and voltage fluctuations.
9. Can I use your tools for professional jobs?
Absolutely. Our hardware tools are designed and tested to meet the demands of both professional contractors and serious DIY enthusiasts. We build for durability and reliability.
10. How do I contact customer support?
You can reach us via:
Email: support@hilleagleco.com
Contact Form: Available on our Site
Response Time: Within 24-48 hours
11. Do you offer bulk or wholesale pricing?
Yes. For bulk orders, wholesale inquiries, or B2B partnerships, please contact us at wholesale@hilleagleco.com.
12. Do you collect sales tax?
We collect sales tax in states where we have a legal obligation to do so. The applicable tax will be calculated at checkout.
13. How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can click the link in the email to track your package. If you have an account, you can also view your order status in your account dashboard.